US Bank Accused of Closing Customer's Account Based on False Information

One of the largest banks in the US, US Bank, is facing accusations of shutting down a customer's account based on false information. The incident came to light when a California crane operator, known as Crane Daddy on TikTok, posted a video explaining his ordeal.

According to Crane Daddy, US Bank abruptly froze his account and sent a check to an address on file, leaving him penniless. Despite being a loyal customer for 20 years, the bank refused to give him his money back or reopen his account.

The reason behind this drastic action, as revealed by US Bank representatives, was two separate phone calls claiming that Crane Daddy had passed away. These fake death calls triggered the account shutdown.

Although the bank eventually partially reinstated the account, it placed a hold on his transactions, preventing him from using his debit card or writing checks. Frustrated with the situation, Crane Daddy decided to open a new account elsewhere and requested a cashier's check from US Bank.

While he did receive his money back, Crane Daddy expressed his disappointment with the bank's service, stating that the incident had scared him off as a customer. Despite this, he still maintains accounts with the bank for his mortgage and car payments.

This incident serves as a reminder of the importance of verifying information before taking drastic actions. It also highlights the need for banks to have robust security measures in place to prevent such incidents from occurring in the future.

In conclusion, US Bank's alleged closure of a customer's account based on fake death calls raises concerns about the bank's customer service and security protocols. Customers should remain vigilant and ensure the accuracy of information provided to financial institutions to avoid unnecessary disruptions to their accounts.